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Can not publish a SKU to McLane due to a non GTIN Pallet Error

LauraJerome
New Contributor

I am trying get a display set up at McLane that has the following configuration

  • 1 Display
  • 6 Packages on the Display - each a different flavor
  • 5 consumer units per package (30 total in the display)

The display fits 10 on a pallet and 5 high but we sell it just by the display so I entered the information on the display for the non GTIN pallet info (attached) When I publish the display I get the following error:

 

For Country of Sale Code (targetMarketCountryCode) (US), if Irregularly Configured Non-GTIN Pallet Indicator (isNonGTINLogisticsUnitPackedIrregularly) equals "FALSE" or is not used, then Count of This Specific Item in a Non-GTIN Pallet (quantityOfTradeItemsPerPallet) must equal Number of Layers per Non-GTIN Pallet (quantityOfLayersPerPallet) multiplied by Number of Units per Layer in a Non-GTIN Pallet (quantityOfTradeItemsPerPalletLayer).
 
Any thoughts on what I could be doing incorrectly in my setup?
1 Reply

alien
Community Support

Hello @LauraJerome and thank you for utilizing our customer community.

The error message you mentioned tends to happen if the Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity does not add up to multiplying the Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti with the Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi. 
If the data is right on the parent item you might to check if it was added on the other levels of the hierarchy and either correct it to remove it if you never intended to provide it at that level of the hierarchy.

From what I can see the item you gave as an example does not have that error anymore and was published. Did it happen to any other item(s) you are trying to publish?

Thank you and have a great day.